Question 1

How Do I Request A Quotation?

Accepted Answer

If you need to access an instant quote, securing your pricing for up to 30 days, you can now do this online! Simply send our team your wish list, please note we require SKU's & QTY's. We we process this within 2-3 hours for you.

Question 2

How Long Is A Quotation Valid For?

Accepted Answer

All quotations are valid for up to 30 days- we do however notify you if this changes due to extreme circumstances influencing price increases in energy.

Question 3

Can I Track My Order?

Accepted Answer

Tracking Is Automatically Uploaded If Applicable. Please Note Some Pallet & Heavy Goods Are Not Delivered On Tracked Services- Our Courier Will Call To Book Delivery With You.

Question 4

How Long Does Delivery Usually Take?

Accepted Answer

We Operate On A 3-5 Working Day Delivery Schedule- However We Do Aim Get The Product There Sooner If Possible.

Question 5

Is Next Day Delivery Available?

Accepted Answer

Next Day Delivery Service Is Available For Large Majority Of Products- If You Need Clarity Please Call Our 📱 Sales Team 01227 806181.

Question 6

Can I Get A Timed Delivery Service?

Accepted Answer

Yes Absolutely- This Service Is Chargeable. If You Cannot See This In the Shipping At Check Out Please Call Our Sales Team 📱 01227 806181

Question 7

Do You Offer Best Price Service On Products?

Accepted Answer

We Offer Best Price Guaranteed- We Ask For The Website Or Quotation For This Product & Price To Validate Pricing.

Question 8

How Do I Log A Warranty Call?

Accepted Answer

To Log A Successful Catering Equipment / Catering Appliance Warranty Call Please Visit Our Contact Us Page And Complete The Form Correctly.

Question 9

How Long Do Warranty Calls Take?

Accepted Answer

Once A Warranty Call Has Been Successfully Logged - The Manufacturer Will Assign A Commercial Catering Engineer To Your Job. A Visit Will Take Place Within 48-72 Hours.

Question 10

Is There A Holding Deposit For Warranty Calls?

Accepted Answer

Yes- Although You Are Fully Protected Via Warranty Should Your Appliance Go Down. We Do Take A Holding Deposit To Cover The Engineers Costs Should The Issue Be Found To Be User Lead Via: Poor Maintenance, Accidental Damage, Incorrect installation Or External Issues For Example Electrical Issues With The Establishment.

Question 11

How Much Is The Holding Deposit?

Accepted Answer

Warranty Holding Deposits Are £375.99inc vat.

Question 12

How Quickly Do I Obtain My Money Back?

Accepted Answer

We Aim To Return Monies- Day Of The Engineer Attending. We Recommend Customers To Call Our Sales Team 📱 01227 806181 So We Can Speak To The Manufacturers.

Question 13

Is Click & Collect Available

Accepted Answer

Yes- Click & Collect Service Is Available From Our Warehouses In Kent, Birmingham & Derby. We Require 48 Hours Notice From Order To Collection.

Question 14

Can I Return My Item?

Accepted Answer

Yes-You Must Log A Returns Request 48 Hours From Receiving Your Items.

Question 15

How Do I Return An Item?

Accepted Answer

Once You Log The Returns Request With The Sales Team - We Will Organise Collection Via FEDEX & Send You A Returns Label. Please Note The Item Must Be Within Original Packaging & Unused To Be Successfully Returned.

Question 16

Who Pays The Return Shipping?

Accepted Answer

If The Product Is Faulty Or Damaged In Transit We Will Pay Shipping Fees. However, If The Product Is Unwanted - Customers Shipping Will Be Deducted From Their Refund.

Question 17

Do You Offer Product On Site Support?

Accepted Answer

Yes- We Offer FREE On Site Product Training For 75% Of Catering Appliances Should You Wish To This Service.

Question 18

Do You Offer Installation?

Accepted Answer

Yes- Installation Is Available For Every Catering Appliance. Please Add This Service Into Your Basket Before Checking Out.

Question 19

Do You Bring Appliances In Or Outside?

Accepted Answer

Our Exceptional Courier Services Will Bring Products Into Buildings Should Access Be Ground Floor, Clear Access, No Steps & No Damaged Maybe Caused.

Question 20

Do You Offer Positioning On Refrigeration?

Accepted Answer

Yes We Will Bring The Product Into The Building, Position, Remove All Packaging & Take This Away.

Question 21

Do Gas Hoses Come Free Of Charge With Catering Appliances?

Accepted Answer

No. You Will Need To Add This Onto Your Order At Checkout.

Question 22

Do You Remove Catering Equipment?

Accepted Answer

Yes- We Will Remove & Dispose Of Your Catering Appliance Safely In Accordance To UK Law.

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Tableware

APPLIANCES

KITCHEN EQUIPMENT

REFRIGERATION

WAREWASHING

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Cater-ConnectUK Ltd

Cater-ConnectUK Ltd