Refund Policy

To provide you with complete piece of mind when you order products from Cater-Connect, we offer a 30 day money-back guarantee should you subsequently decide that the products no longer meet your requirements.

Completing A Successful Refund!

  • You must make us aware of this within 48 hours upon receipt of receiving your order. Photographic evidence the product damaged will be required and should be sent within 48 hours upon receiving your item.
  • The products simply need to be returned to us within 30 days of purchase, unused, undamaged and in the original packaging. Once the condition has been checked and verified by us we’ll issue you with a refund. This usually take 3-5 working days for the banks to process and appear in your account.

Restocking & Handling Fee's

  • Please note very large, non-stocked or bulky items may be subject to a re-stocking fee up to 50% of the transaction fee. This may include some specialist bespoke or installed products as well as warehouse clearance/Sale/Offer lines.
  • Order's that have been purchased in error to the £25+ will be subject to a 35% restocking fee (35% of the overall transaction). The condition of the returned product must be sealed & unopened.
  • Order's valued £25+ that have been opened but unused will be subject to a 50% restocking fee (50% of the overall transaction).
  • If you wish to return a product please contact our sales office on (Monday to Friday 9am to 6pm) or via e-mail at customerservice@cater-connect.co.uk.