Shipping policy

UK Delivery & Ordering Guidelines

  • Standard delivery is 3-5 working days.
  • Orders placed before 12pm will be delivered next working day subject to the exceptions detailed below.
  • Next day delivery is available for all stocked lines but will be chargeable dependent on the product size and weight. (orders must be placed by 12pm for next day delivery services).
  • All our nominated couriers delivery between the hours of 8am-6pm weekdays. Except bank holiday where some of our carriers do not operate or operate on reduced hours.
  • Obtaining tracking or prearranged delivery for pallet items is not always available. In the circumstances that tracking isn't available we will always try to assist with obtaining an expected time of arrival.
  • Tracking will be provided when available  but isn’t always available on certain services and products.
  • Orders placed on a Friday will be delivered on the following Monday unless a premium delivery option for Saturday delivery has been selected (see ‘Premium Delivery Options’ below). Next day delivery excludes orders placed on a weekend and Bank Holidays. Orders placed on a Saturday, Sunday or Bank Holiday will not be processed until the next working day. Details of delivery services over public holiday periods inc. Easter & Christmas will be advertised on this site nearer the time.
  • Next day delivery is applicable to the UK mainland only and excludes some parts of Scotland and the Isle of Wight. See the section ‘Remote & Offshore Areas’ below for more details.
  • If you wish for installation, removal of old units  please contact / specify this to our sales team when placing the order or you will receive our standard kerb side delivery