For orders below £500, we offer 3-5 standard working day delivery charges.
Next-day delivery rates varies dependant on product size and value.
Items fulfilled from our UK distribution centre are mostly dispatched the same day, if ordered before 12PM. Some items can take longer (such as those sent directly from the manufacturer) Please enquire with our sales team for delivery information.
We may consolidate small items together into a single package. This might mean that item(s) you order may be held until your entire order is ready.
We try to add tracking to all orders if applicable. We will email you when goods are dispatched, and the couriers tracking details are included. If you enter a mobile number during checkout, we will also text any tracking details or order updates to you.
When shipping large appliances & bulk orders, we normally send items on a pallet. Unless specified otherwise, these deliveries are kerbside only.
Delivery is available UK nationwide, but a surcharge may be applied if you live in an additional charge zone.
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Shipping calculated at checkout.
Usually Delivered Next 3-5 working days
The Falcon Chieftain E2962 Electric Manual Tilt Bratt Pan 21 Litres 5.9kw is a heavy duty, thermostatically controlled cooking machine. It comes with six different cooking options: griddle, shallow fry, deep fry, boil, simmer and stew. The cast iron pan offers excellent heat distribution delivering great consistency whilst the manual, easy-to-turn handle, making it easy to tilt and operate. The safety of those using the bratt pan is paramount, therefore power is cut-off if the pan is moved from the fully lowered position, or is lifted at any time. The precise temperature control allows accurate and sensitive operation, and stainless steel exterior and one-piece lid allows makes the machine easy to clean.
Capacity 21 Ltr
Dimensions 870(H) x 600(W) x 770(D)mm
Dimensions - cooking area Pan size: 140(H) x 500(W) x 530(D)mm
For orders below £500, we offer 3-5 standard working day delivery charges.
Next-day delivery rates varies dependant on product size and value.
Items fulfilled from our UK distribution centre are mostly dispatched the same day, if ordered before 12PM. Some items can take longer (such as those sent directly from the manufacturer) Please enquire with our sales team for delivery information.
We may consolidate small items together into a single package. This might mean that item(s) you order may be held until your entire order is ready.
We try to add tracking to all orders if applicable. We will email you when goods are dispatched, and the couriers tracking details are included. If you enter a mobile number during checkout, we will also text any tracking details or order updates to you.
When shipping large appliances & bulk orders, we normally send items on a pallet. Unless specified otherwise, these deliveries are kerbside only.
Delivery is available UK nationwide, but a surcharge may be applied if you live in an additional charge zone.
Loved the casserole dish. Looks great and perfect size for everyday use.
Disappointed with the delivery. Was supposed to be 3-5 days but after 9 days it still hadn’t arrived. I e mailed the company and they sent a generic e mail back saying it was being dispatched. It arrived 2 days later. No apology or explanation from the company for late arrival, 11 days.
I ordered a WCL 900 chargrill (450 chargrill + 450 flat plate griddle) for my restaurant on 10th February for around £2,700. Unfortunately, the item I received was not what I ordered. Instead of the half chargrill / half flat griddle, they sent a full ribbed grill without informing me or asking for my approval.
When I contacted them by email, I was told not to “PANIC” and that they had sent this unit just to speed up the delivery, and that the flat griddle plate would follow later. This was never agreed with me beforehand.
After that, I had to repeatedly chase them for updates. I was told they expected to receive the plate around 25–27 February and that it would be dispatched in early March. We are now in the second week of March.
My restaurant has already opened, and I cannot use the grill as intended because the flat plate is missing. I have had to remove several dishes from the menu. For equipment that cost £2,700, this is extremely frustrating.
Communication has also been very difficult. Phone calls are rarely answered, and most replies come through chat messages with no clear timeline or proper follow-up.
Overall, this has been a very disappointing and unprofessional experience so far.
Great machine, Jura seem to have fixed previous issues on earlier machines. Milk froth great. Only drawback is there’s no way of doing decaf unless you just use decaf beans not ideal
Once purchase and payment we were advised of the 2.5 week delivery time. When I flagged this is far to long the response was;
"Would you like refund or proceed?"
This extremely slow service should be clearly displayed prior to taking payment and the tone of your customer service is extremely poor. Will avoid your company in the future if possible.
I ordered the set because it was 20% cheaper than any other outlet I could find. I am delighted with the purchase, my only irk is it took a while to arrive and I began to wonder if it was coming from abroad. However, some things are worth waiting for and this Le Creuset set is defo one of those!
Thank you… Ez